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Help Center
FAQ

Order Queries
Payment/Returns
  • How can International Customers make a payment?
  • How can International Customers make a payment?

    • You can pay using any of these options:

    1️⃣ Credit Card: We accept Visa, MasterCard, American Express, and Maestro cards.

    2️⃣ PayPal: No PayPal account needed to use this option! 💸

    3️⃣ Bank Transfer: Pay directly via net banking to our bank account.

    Here are our bank details:
    Name: Mirraw Online Services Pvt. Ltd.
    A/C No.: 06262560006234
    Bank: HDFC Bank
    Branch: NULL BAZAR - MUMBAI
    IFSC Code: HDFC0000626
    Swift Code: HDFCINBBXXX

    If you run into any issues, just ask us for a payment link/invoice—you won’t need to reorder! Feel free to hit up Customer Support if you have more questions! 😎

  • How can I return a product?
  • How can I return a product?

    1. Product Condition:
      The product must be unused, unwashed, and unworn in its original condition. Returns will only be accepted for products that show no signs of use or damage. If the product has any signs of use, damage, or fragrance, it cannot be returned. Contact customer support for assistance.

    2. Send the Product via Local Post:
      Please return the product via your local postal service and keep the tracking details. Share these details with us at mcare@mirraw.com or call +1 760 678 1780 / +1 949 464 5941.

    3. Adjusted Invoice:
      Please provide an invoice with a lower value than the original purchase price to help with customs clearance.

    4. Shipping and Customs Charges:
      The customer is responsible for shipping and customs charges associated with the return. These charges are not covered by Mirraw. Refunds will be processed once the product is received and approved by our quality team.

    Return Address:
    Mirraw Online Services Pvt Ltd.
    101 to 110 1st floor, Building No 75, Indian Corporation Complex, Mankoli Naka, Dapode
    Bhiwandi, Maharashtra, India - THANE Pincode- 421302
    +91-2266484300

    Please ensure the package is addressed to the above details for proper delivery.

    Important:

    • Ship the product back within 7 days to be eligible for a return.
    • Once shipped, please update your tracking details in the return panel or email them to mcare@mirraw.com.
  • I want to cancel my order?

    If you need to cancel your order, you can do so within 24 hours of placing it.

    Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

    For assistance, you can:

     

    Please include your cancellation reason when reaching out.

  • International Debit Card / Credit Card Failure
  • International Debit Card / Credit Card Failure

    • If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

    If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

  • How can I know the status of my refund?
  • How can I know the status of my refund?

    • Refund will be initiated after we receive the
    item and it passes the quality check.

    Refund time depends on the mode of refund.

    Wallet refunds is being processed within 24 to
    48 hours of the product received

    Online Transactions will be processed within 7 to
    9 working days of product received.
     

     

  • What are the modes of refund available after cancellation?
  • What are the modes of refund available after cancellation?

    • We offer refund methods as per your payment mode.

    Wallet
    Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
    NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

  • Know More About Our Return Policy
    1. We have a self return policy. In order to return the product you will have to pack the item and ship it to our address which will be informed to you in E-mail once you select the products to return on our Return panel. 2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions : - Item was delivered to you in a damaged / defective condition. - Item was not as per the image displayed on the website. 3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you. 4. The cost of return shipping will not be covered by Mirraw.com. Any customs duty charged will not be covered by Mirraw.com and will be deducted from the refund amount. 5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Mirraw. 6. Any Custom / Standard Stitched Item or Lingerie Set items cannot be exchanged or returned.
  • What should I do in case of Debit Card / Credit Card Failure?
    In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours . In case the amount is not reversed please contact us with the payment details so that we can check from our end
  • I have issue regarding Custom/Standard Stitching Charges
    Please refer www.mirraw.com/pages/stitching_information if you still have issue please contact us for further assistance.
  • I have issue regarding Shipping charges
    You still have issue please contact us for further assistance.
  • Which products are not eligible for returns?
    1. Sarees with stitched blouses
    2. Customized and personalized products
    3. Standard stitching and accessories
    4. Home decor products
    5. Products purchased during the Clearance Sale

    Returns for eligible products are subject to approval.

  • Which products are eligible for returns?
    1. The product is unused, unwashed, and unworn.
    2. The product is in original condition with all tags intact.
    3. The product has no signs of use, damage, soiling, or fragrance.

    Please note that made-to-order and customized products may not be eligible for returns. Always check the product’s return policy before making a purchase.

Others
  • Contact Information for Order Related Queries
  • Contact Information for Order Related Queries

    • Got an order issue or question? Here’s how to hit us up:

    ⏳ Please allow 24-48 hours for email responses.

    Phone Numbers:
    📞 UK: +441-214-614-192
    📞 Canada: +15-817-054-535
    📞 US/Global: +19-494-645-941

    📞 India: +91 2266484300

    Email: mcare@mirraw.com

    Slide into our WhatsApp here: https://wa.link/vx1pbv

    Address: 101-110, Bldg No. 75, Indian Corporation, Mankoli, Bhiwandi, Thane - 421302

    We got you covered! 😎

  • Sales Contact Information
  • Sales Contact Information


    • Got questions about sales or a specific product? Here’s how to reach us:

    🌐 Link: www.mirraw.com/pages/help_center

    📞 India: +91 84250 49812
    📞 International: +1 760 678 1780

    Slide into our WhatsApp here: https://wa.link/vx1pbv

    ⏳ For emails, please allow 72 hours for a response.

    We got your back! 💬

  • Bulk Order and Wholesale Order Inquiry

    We address small Boutiques, Retail Stores, Resellers and folks wanting to start new business across India, USA, UK, UAE, Canada, UK, Australia, Singapore, Malaysia, Kuwait and rest of the world. Please send your requirements (product lists) you are interested in along with quantities required by contacting us and we'll get back to you with quotes and delivery timelines.

  • Wallet/Coupon
  • Why am I not able to pay from my wallet?
    • We are sorry for the inconvience, please contact us on customer support
  • Why my wallet is showing wrong balance?
    • We are sorry for the inconvience, please contact us on customer support
  • Why am I not able to use my coupon?
    • We are sorry for the inconvience, please contact us on customer support
  • Sell on Mirraw.com

    You can sell your product on our website, for more information, For ,more information please contact our vendor support team at sell@mirraw.com

  • Product Inquiry
    Please while asking us about particular product , Please mention the Product Id which you can find on the product discription page Please contact our contact our sells team for further assistance.
Manage your account
  • Delete my account
    Please contact our customer support for further assistance.
  • I am unable to login into my account
    We are for sorry for your inconvience Please try resetting the password, If problem stays then contact the customer care
  • Unsubscribe from the Promotional Emails
    Please contact our customer support for further assistance.
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